Learn from an expert panel of practitioners how enterprises are using orchestrated AI agents and unified data to connect CX and ERP into one system of intelligence. Leaders will share what’s working—trusted data/metadata foundations, signal- and event-driven processes, human-in-the-loop guardrails—and where the traps lie. Expect real outcomes (faster resolution, smoother order flow, better forecasts, lower cost-to-serve) and the operating model, governance, and metrics to scale. We’ll also explore how SAP CX and the broader SAP stack enable durable, profitable growth across B2B and B2C.