When your AR systems are disconnected, your processes manual, and your customer interactions slow, it becomes difficult to deliver the modern payment experience today’s buyers expect. In this Impact20, discover how an intelligent, self‑service Customer Portal elevates your entire order‑to‑cash journey to first‑class finance. Customers can view their invoices exactly as your AR team sees them, pay specific invoices or full statements, choose from multiple payment methods, set up auto pay, handle surcharges, and submit disputes that align to your internal processes. AR teams gain real‑time customer activity, stored payment information, backlog visibility, email tools, task creation, and payment plans while staying fully integrated with SAP and using your existing PCI compliant processor. The result is faster payments, reduced DSO, and stronger working capital performance.

In this session, you will:

• Give customers complete visibility and simple self‑service payment options to remove friction and speed up action.
• Offer multiple payment methods and automation features like auto pay and dispute creation to accelerate collections and reduce manual work.
• Strengthen cash flow by integrating directly with SAP and your current payment processor for faster payments and lower DSO.