Hear how the senior leadership team at Eugene Water & Electric Board (EWEB) guided an SAP modernization initiative that brought SAP S/4HANA, SAP Service Cloud, SAP Business Technology Platform, Fiori UX, and a new customer portal live in a single coordinated deployment. Learn how they aligned business and IT around a shared vision; structured project teams and decision rights across functional leads, IT, and system integrators; and used a disciplined change management model with regular leadership engagement to keep people, processes, and technology in sync. Find out why they chose to implement multiple capabilities at once, how that decision shaped their target-state architecture and future platform plans, and what outcomes they achieved, so you can apply similar practices to your own SAP modernization initiative.

Key Takeaways:

• Real-world strategies for aligning business and IT around a shared modernization vision.
• Insights on how to keep people, processes, and technology in sync through a disciplined change management model.
• An understanding of how key decisions shaped architecture and future platform plans.