With more than 20 years of experience leading customer sales, service, and CX teams, Julie is a seasoned, customer-focused executive. She has served for the past six years as Chief Customer Officer at Eugene Water & Electric Board (EWEB), where she oversees customer operations, product and program development, and communications and marketing. Recognized for aligning customer strategy with operational excellence, Julie brings deep expertise in leading organizations through complex change while delivering improvements in customer outcomes and organizational performance.